Terms and Conditions RTZ9 — The Complete Platform Guide for Players in Malaysia

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Player") and RTZ9 ("Company", "we", "the rtz9 platform"), operating through the website rtz9.vu and its associated mobile app.

By accessing, registering, or using any part of the rtz9 platform — whether through a web browser or the app — you automatically agree to be bound by all Terms stated in this document, together with Privacy Policy and Responsible Gaming Policy page.

If you disagree with any part of these Terms, you are advised not to use the rtz9 platform. Continued use of the platform after any amendments to the Terms are published will be deemed as your acceptance of those amendments.

To open and use a rtz9 account, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout your use of the platform.
• Is an individual acting on their own behalf, not as an agent, proxy, or representative of another party.
• Not being a player who has previously been restricted or self-excluded from the rtz9 platform.
• Possess full legal capacity to enter into a binding agreement.
• Not registering from any region or country that explicitly prohibits online gambling services.

RTZ9 reserves the right to request age verification documents at any time. Failure to provide satisfactory proof will result in account suspension or closure.

When registering a rtz9 account, you are required to provide accurate, complete, and up-to-date information. The information provided during registration must be consistent with your official identification documents.

The identity verification process (Know Your Customer / KYC) is part of rtz9's standard procedure to ensure the safety of all players and comply with regulatory requirements. All players are required to complete KYC before making their first withdrawal. Documents that may be required include:

• Malaysian Identity Card (MyKad) — front and back.
• Recent bank statement or proof of address (no older than 3 months).
• Selfie holding your ID if requested by the compliance team.

RTZ9 reserves the right to reject registration, suspend withdrawals, or close accounts if identity verification cannot be completed within the specified period. All information collected during KYC is stored securely in accordance with Privacy Policy page.

RTZ9 supports a variety of deposit methods suited for Malaysian players. All deposits are processed in real time or within the timeframe stated for each payment method.

• Local bank transfer (all major Malaysian banks supported via FPX).
• DuitNow and related instant payment services.
• Supported local digital e-wallets.
• Selected cryptocurrencies (current method details can be viewed in the Deposit section of your account).

Minimum and maximum deposit limits are subject to your chosen payment method and account verification level. RTZ9 does not charge hidden fees for standard deposits, although some payment providers may apply their own processing fees.

Withdrawal of winnings at rtz9 is subject to the following terms and procedures:

• Withdrawals are only processed after the player's KYC has been fully completed.
• Players must fulfill any rollover requirements associated with the bonus used before a withdrawal can be made.
• The withdrawal method must match the deposit method used, except in special circumstances approved by the rtz9 finance team.
• Daily withdrawal limits are as stated in the Withdrawal section of your account and may vary based on your account verification level.
• Withdrawals exceeding certain limits may be subject to additional security reviews taking between 24–48 business hours.

RTZ9 reserves the right to decline or suspend withdrawals if there are signs of suspicious activity, bonus abuse, or failure to meet the full terms and conditions. Players will be contacted via email or live chat should any withdrawal-related issue arise.

All bonuses and promotions at rtz9 are subject to specific terms stated in each offer. The general conditions applicable to all bonus types are as follows:

• Each player is only eligible for the welcome bonus once — it cannot be claimed again through a new account.
• Rollover requirements must be fulfilled within the stated validity period. Unused bonuses will expire automatically after that period.
• Bonuses cannot be directly converted to cash until rollover requirements are met.
• Wagering bonus funds on certain games may contribute at different rates toward rollover fulfillment — details are stated in each promotion's terms.
• RTZ9 reserves the right to cancel bonuses if there are signs of abuse such as intentional hedging or use of multiple accounts.

All games on the rtz9 platform — including Slots, bingo, and Sports Betting — are governed by the specific rules of each game as displayed in their respective help sections. In addition, the following general rules apply to all gaming activity:

• Game results generated by the RNG (Random Number Generator) system are final and cannot be disputed, subject to formal review and appeal procedures.
• In the event of a technical error or system failure during gameplay, rtz9 reserves the right to void the affected round and return the wager to the player.
• Players are responsible for ensuring their internet connection is stable during play. RTZ9 is not liable for losses resulting from connection disruptions on the player's end.
• Any activity deemed to exploit technical errors or system vulnerabilities is strictly prohibited.

For sports betting, all bets placed after an event has started (in-play betting) are subject to time limits set by the system. RTZ9 reserves the right to void any bet deemed to have been placed using information obtained after the event has occurred.

The security of your rtz9 account is a shared responsibility. While we provide robust security infrastructure, certain responsibilities rest with you as the player:

• Keep your account username and password confidential. Do not share your login credentials with anyone.
• Use a strong, unique password — a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account settings for an additional layer of protection.
• Notify the rtz9 support team immediately if you suspect your account has been accessed without authorisation.
• Always log out of your account after each session, especially when using a shared device.

RTZ9 shall not be liable for any losses arising from a player's negligence in safeguarding their login credentials, subject to appropriate investigation.

RTZ9 reserves the right to close, suspend, or restrict a player's account under the following circumstances:

• Breach of any part of these Terms.
• Evidence or proof of identity or age falsification.
• Activity suspected of involving money laundering or financing of illegal operations.
• Registration or use of multiple accounts by the same individual.
• Bonus abuse or intentional exploitation of technical errors.
• Abusive, threatening, or disrespectful behavior toward staff or other players.

Players may also request the closure of their own account at any time through the Account Settings section or by contacting the rtz9 support team. Any valid remaining balance in the account will be processed for withdrawal once the appropriate review is completed.

RTZ9 is committed to healthy and responsible gaming practices. We provide a range of tools to help players manage their gaming experience:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set the maximum loss limit you are comfortable with.
• Cool-Off Period: Activate a cool-off period ranging from 24 hours to 30 days.
• Self-Exclusion: Request self-exclusion for a period of 6 months, 1 year, or permanently.

For more information on responsible gaming tools and resources, please visit our Responsible Gaming page. If you feel that gaming has negatively affected your life or the life of someone close to you, we encourage you to seek professional help without delay.

To the extent permitted by applicable law, RTZ9 and its directors, officers, employees, agents, and service providers shall not be liable for:

• Any financial losses incurred as a result of gaming decisions made by the player.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses arising from a player's negligence in maintaining the security of their own account.
• Any indirect, consequential, or special losses that could not have been reasonably foreseen.

RTZ9 is committed to ensuring the platform operates fairly, securely, and transparently in accordance with established standards. Should a technical error on our part cause losses to a player, we are committed to resolving it fairly through a formal appeals process.

RTZ9 reserves the right to change, amend, or update these Terms at any time without prior notice. However, we will endeavor to inform players of material changes through the following channels:

• In-account notices upon login.
• Email notification to the registered address (for significant changes).
• Push notifications via the rtz9 app.

It is the player's responsibility to review these Terms periodically to stay informed of the latest version. The date of the most recent update is always displayed at the top of this document. Continued use of the platform after any amendments are published will be deemed as acceptance of the revised Terms.